it's been over 8hrs now and i'm still unable to connect VPS with server address provided ,and i still have an active subscription till 2/20/2025

IP Address ; 172.81.61.200

Please kindly note that i have very important unbacked up documents and files on this server , hence i can't afford to lose the server at this moment.

Please Kindly look into this and resolve.

I will be looking forward to a swift resolution

Thank you.
.