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Topic: unable to connect
Hi. I started having issues with my email yesterday. I started getting complaints from clients this morning. I looked in the forum this morning to find that webmail address had changed. Webmail works again with the correct address, sane credentials as before the change. IMAP still doesn't work. I looked in account setup and found that IMAP and SMTP addresses had also changed. I changed those in setup for my own account. Now I get wrong credentials error. How can I get this to work? I need to provide client support asap.Also, a heads up with documentation of the changes would have been nice.Regards,Gregg Kaloust
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kannon Joined: 9/9/2019 |
Friday, June 19, 2026 10:10 AM
Hi. I started having issues with my email yesterday. I started getting complaints from clients this morning. I looked in the forum this morning to find that webmail address had changed. Webmail works again with the correct address, sane credentials as before the change. IMAP still doesn't work. I looked in account setup and found that IMAP and SMTP addresses had also changed. I changed those in setup for my own account. Now I get wrong credentials error. How can I get this to work? I need to provide client support asap.Also, a heads up with documentation of the changes would have been nice.Regards,Gregg Kaloust
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Friday, June 19, 2026 3:13 PM
